DOWC® Purchase and Protection Products

Vehicle Service Contracts

A Vehicle Service Contract (VSC) protects customers against the cost of expensive and unforeseen repairs not covered by an OEM warranty. If a covered part breaks down, the issuer of the VSC or the authorized service provider will repair, replace, or restore the part to its proper function. DOWC® offers a number of VSCs with various levels of coverage and different terms, including an exclusionary VSC, lease VSC, lease wear and tear VSC, and The Technician VSC.

Bundle Service Contract

Tire and Wheel Protection

Covers the repair or replacement (where permitted) of tires and wheels damaged by road hazards such as metal, nails, glass, branches, debris, and potholes. Plus coverage offers cosmetic wheel repair.

Windshield Protection

Covers the repair of a windshield for cracks, chips, and damage from other road hazards. Plus coverage, where permitted, covers replacement of a windshield when chips and cracks cannot be repaired.

Paintless Dent Repair

Covers the cost to remove dents and dings from a vehicle’s exterior steel or aluminum body panels without disturbing the paint finish.

Key / Remote Protection

Coversthe repair, replacement, and programming cost of electronic keys/remotes that are damaged, lost, or stolen (where permitted).

Keyfetch Auto Protect

Pairs Key / Remote Protection coverage with a Keyfetch keychain and the patented online retrieval system that result in higher recovery rates. Learn more at and see Keyfetch in action here.


Guaranteed Asset Protection

A Guaranteed Asset Protection (GAP) Waiver is an addendum to the consumer’s finance contract. GAP transfers the risk related to the value of a vehicle when it is declared a total loss as a result of an accident or theft and the insurance settlement does not cover the full amounts owed under the finance contract. The dealer/creditor agrees to waiver the GAP Amount subject to the terms and conditions of the addendum.

Lease Excess Wear and Tear

A Lease Excess Wear and Tear (LEWT) Waiver is an addendum to the consumer’s leasing contract. LEWT transfers the risk related to charges for any excess wear and tear on the vehicle at lease end. The dealer/lessor agrees to waive charges for excess wear and tear, including cracks, cuts, tears, and dents that are of a certain size.


Used Vehicle Limited Warranty

A Limited Warranty covers used vehicles for as many months or miles as may be statutorily required or for such longer period of time as the dealer may offer. The term of a Limited Warranty is usually for a significantly shorter period of time than a VSC, such as 30 days or 1,000 miles to 90 days or 3,000 miles. A Limited Warranty gives the purchaser peace of mind that the vehicle will not break down during the term or will be repaired if it does.

Theft Protection Vehicle Protection Product Warranty

In the event that one of the various theft protection products offered by DOWC® fails to prevent the theft of the vehicle or facilitate its recovery after it has been stolen and the vehicle is declared a total or partial loss, this Limited Warranty provides reimbursement of certain theft protection expenses and a dealer replacement benefit or partial loss benefits.

360 Shield Appearance Protection System

In the event of damage subsequent to the application of one or more of the 360 Shield sealants or treatments, this Limited Warranty covers the cost to repair, restore, or replace the applicable part of the vehicle. Offerings include:

» Molecular Paint Sealant
» Fabric and Interior Sealant
» Leather and Vinyl Sealant
» Glass Shield Windshield Treatment
» Wheel Shield Protection

Maintenance Plans

Scheduled Care

The Scheduled Care Maintenance Plan covers the cost of regularly scheduled maintenance services specific in the OEM maintenance booklet for the time and/or mileage period purchased.

Plus Care

The Plus Care Maintenance Plan covers the cost of the following:

» Engine oil and filter change
» Fluid top off
» Tire rotation
» Brake inspection
» Safety inspection

Additional Offerings

Emergency Roadside Assistance

Benefits of Emergency Roadside Assistance include emergency towing, battery jumpstart, flat tire change, locksmith services, and fuel, oil, and water delivery up to various coverage limits. This offering is included as part of many of the above VSCs and may also be offered as a stand-alone product.

This information is intended to provide only a general summary of the coverage provided by each product type. Actual coverage is subject to the exact terms and conditions of the contract, addendum, or warranty. Not all coverage is available in all states.

© 2019 by Dealer Owned Warranty Company, LLC or its affiliates.